Frequently Asked Questions

    About usDataTransfer.com / How to Use

    What services does usDataTransfer.com provide?
    usDataTransfer.com provides a safe and secure way to transfer files over the internet. It also gives the customer a place to store large files.

    What do I do if I need to upload large files?
    If the file is large, you can create a zip file. A zip file is a compressed version of the larger file. This means that you’ll be able to upload the file faster.
    • Create a zip file on a Macintosh
      If you have a Mac OS X, you can create a zip file by pressing the control key and at the same time, click on file or folder that you want to zip. Select “create archive” from the menu. If you have a Mac OS X 10.5, you’ll need to select “compress”.
    • Create a zip file on a PC
      If you need to make a zip file on a PC, right click on the file that needs compressing. You can also right-click on a folder. When the menu pops up, you’ll need to highlight “send to”. Another option will appear that says “Compressed (zipped) folder”. Your zip file is now created.


    Once I upload files, can I delete them from your server? How?
    If you need to delete a file from the server, log in to your usDataTransfer.com account. You’ll see a “Delete” button in the middle of the screen. Click on it and follow the instructions.

    How do I set up a DataBOX account?
    Start by logging in to www.usDataTransfer.com. This takes you to the main homepage. Spend some time considering which of the three accounts you’d like to set up. Once you know, you can either click on the account type in the menu on the left hand side and then click “sign up”, or you can click “Create an Account” in the “My DataBOX” part of the site on the right hand side. When you reach the screen with the signup form, fill in all of the fields. You can always upgrade or downgrade if the account wasn’t a good fit. You also can add more storage space and/or bandwidth if desired.

    What is the storage space and bandwidth allowed for the different account types?
    usDataTransfer.com has three account types.
    • Professional allows 256 MB storage space and 1 GB bandwidth.
    • Business allows 1 GB storage space and 4 GB bandwidth.
    • Enterprise allows 2 GB storage space and 8 GB bandwidth.


    What exactly is the difference between storage space and bandwidth?
    The storage space refers to the number of files you are allowed to upload into your DataBOX.
    The bandwidth refers to the total amount of the files that were downloaded by the recipients.

    How can I check how much storage space and bandwidth I have left for the month?
    Log into your usDataTransfer.com account. On the upper portion of the DataBOX, you’ll see your how much you used. For example, if you haven’t used your account yet during the month, it will look like this:
    Storage Space: 0 bytes of 256 MB | Bandwidth: 0 bytes of 1 GB.

    What should I do if I need more storage space or bandwidth?
    If you think you are going to exceed your limit, you can upgrade your account at any time. When you log into your usDataTransfer.com account, you’ll see your stats. The bar will look like this:
    Storage Space: 0 bytes of 256 MB | Bandwidth: 0 bytes of 1 GB
    Next to it, you’ll see a link that says “upgrade”. Click that and follow the instructions.

    How many bytes am I able to download?
    There is no limit. You can download as much as you want. The bandwidth refers to the amount your recipients can download, not you.

    Why does usDataTransfer.com have usage limits?
    The usage limits are in place to help the usDataTransfer.com run at its best. This is the best way to make sure that the users have a positive experience on the site.

    What kinds of files am I able to store in my account?
    You can store just about anything. This includes irreplacable photos, music, business contracts, accounting backups, PDF files scanned such as wills, and word processing text documents, important emails. Like we said, anything and everything, things that are irreplacable to you.

    What kinds of files am I able to send from my account?
    You can send anything that has been stored in your account. What can be stored in your account can be sent from your account.

    I didn’t get my activation email. What should I do?
    Sometimes, our emails get stuck in your mail program’s spam or junk folder. If it’s not in that folder and you still haven’t received it, contact technical support via email at support@usDataTransfer.com.

    How do I update my personal information, such as email address?
    Since your login email address is the first part of your security point, if any of your account information has changed, such as your address or your email address, the best way to handle this is to contact technical support at support@usDataTransfer.com. They’ll change the account for you.

    Can I do a search on all of usDataTransfer.com for uploaded files?
    No. This violates our security and privacy policy. You can view the files and folders in your own account but that’s all.

    I’m trying to resend a file. Does it need to be uploaded again?
    No. Once it is uploaded, it is securly stored. All you need to do is upload it and store it in your account. That way, it will be available in your DataBOX if you need to send it again.

    I am having trouble uploading because it either falls or freezes. Why?
    There are a few reasons why this could be happening. If it is a problem you have a lot, you may want to contact technical support at support@usDataTransfer.com.
    Before you contact support, however, there are some things you can try:
    • Clear the cache in your browser.
    • Make sure that your firewall is disabled.
    • Click “reload” in your browser before you give up
    • Try a different browser, such as firefox.
    If you do need to contact us, make sure you provide details as to what is going on. Tell us about the file upload – when did it freeze? Also tell us what browser you use and whether or not you got any error messages and what they said if you did. The more information you can provide, the easier it will be for us to help you.

    Passwords

    I forgot my password. What should I do?
    If any of your account information has changed, such as your address or your email address, the best way to handle this is to contact technical support at On the homepage you’ll see a login box on the right hand side. Underneath it, you’ll see “Forgot your password?” Click on that link. You’ll be directed to a page that asks you to enter your email address. Once you enter it, you’ll receive instructions for what to do next. If the email address that is in your usDataTransfer.com account is no longer valid, you’ll need to contact support@usDataTransfer.com to get your password.. They’ll change the account for you.

    You sent me a link to reset my password but it doesn’t work.
    If this happens, you can do one of two things. First, you can go through the process of clicking “Forgot Your Password?” on the homepage once again. If it still doesn’t work, contact support@usDataTransfer.com.com so they can help you.

    Kinds of Accounts

    What are the different kinds of accounts?
    usDataTransfer.com has three types of accounts. You can upgrade or downgrade at any time if you feel you need more storage or bandwidth.
    • Professional allows 256 MB storage space and 1 GB bandwidth.
    • Business allows 1 GB storage space and 4 GB bandwidth.
    • Enterprise allows 2 GB storage space and 8 GB bandwidth.
    To compare the different accounts, visit the homepage at www.usDataTransfer.com and click the appropriate links on the left hand side.

    How do I upgrade or downgrade to a different account?
    You can switch to a different account at any time. Just log into your account and look for the link at the top of the page that says “upgrade” (you click this link for both upgrades and downgrades). A screen will pop up that has a form. Fill in the necessary information. If you have any questions, you can contact sales and billing at sales@usDataTransfer.com.

    I’d like to update my email address. How can I do this?
    Please contact technical support at support@usDataTransfer.com and they can update your email address for you.

    Uploading

    It is taking a long time to upload a file…
    This may happen from time to time. The speed of the upload can be affected by how much bandwidth you have left for the month, how busy the servers are at your internet provider, how fast your internet connection is, etc. If the problem persists you can contact support@usDataTransfer.com to see if there is anything they can do.

    I am having trouble uploading even though I have not exceeded my limit.
    There are a few things you can check. Make sure your internet connection is working or that your computer didn’t freeze. Also, if the file is corrupt you may have trouble uploading it. Contact technical support at support@usDataTransfer.com if you require extra help in the matter.

    Downloads

    I’m having trouble downloading. What should I do?
    If you consistently have problems downloading files, you may want to contact customer support at support@usDataTransfer.com. There a few potential causes such as a corrupt file or incorrect software.

    Is there a limit to the amount of downloads you can do?
    No, there is no limit. You can download as much as you want.

    I keep trying to open a file I just downloaded but it doesn’t work.
    Unless the problem takes place directly on usDataTransfer.com, we are not able to help you. If you are trying to open the file on your computer, you’ll have to make some additional phone calls or try to troubleshoot the problem yourself. Possible problems include corrupt files (contact the sender) or you may need to update some of your software programs.

    Billing

    I used my credit card and still need a receipt. How can I get one?
    Contact sales and billing at sales@usDataTransfer.com and they can help you get a duplicate receipt.

    I don’t think I was charged the correct amount. How do I resolve this?
    You can contact sales and billing via email at sales@usDataTransfer.com or call us at 770-436-6689 with any concerns you may have about your statement.

    I need to update the credit card information in my account. How can I do this?
    The best way to make any changes on your account, including your credit card information, is to go to your Profile section and next to Payment Method, select New. From there fill out the appropriate information and select OK, or contact technical support at support@usDataTransfer.com

    Privacy and Security

    Where can I view the privacy policy?
    If you want to read the privacy policy in detail, visit this link: https://www.usDataTransfer.com/Privacy.aspx

    Where can I view the terms and conditions?
    To view the terms and conditions, click this link: https://www.usDataTransfer.com/Terms.aspx

    Does usDataTransfer.com sell my information?
    No, we don’t. Here is an exert from our Privacy Policy:
    We will not give, sell, rent, share, or trade any of your personally identifiable information, or the data that you store using our service to any third party, except as outlined in our Terms of Service and in this privacy policy.

    Is my information protected? How?
    Yes, we protect all data that is on the site with SSL encryption. Additionally, customer information is not stored on any personal computers at usDataTransfer.com. The only way someone at the company will see your information is if they need to access it to help you solve a technical problem, update your information, solve any billing concerns you may have, etc. More information about this can be found in the Privacy Policy at http://www.usDataTransfer.com/Privacy.aspx

    I need to report abuse.
    To report abuse, contact us using the proper channel. For information on how to contact us visit this link: https://www.usDataTransfer.com/ContactUs.aspx

    When I upload, does usDataTransfer.com alter the file’s content?
    No. The content stays the same.

    I need to know who sent a certain file.
    You will be able to view the sender’s email address. If you don’t recognize the email address or one is not listed, don’t open the file. It could be malicious in intent (Spam, virus, etc).

    My file is blocked. Why?
    There are several reasons why this could happen, for example, if the file violates the terms of service or if the sender has removed it. Contact technical support at support@usDataTransfer.com for clarification and to potentially resolve the situation.

    I want to be taken off your mailing list.
    You have the right to opt-out of any mailings at any time. Contact support@usDataTransfer.com to get yourself taken off the list.

    System Requirements and Support

    How do I know if my system supports usDataTransfer.com?
    usDataTransfer.com supports both PC systems and MAC systems. If you have any questions about this you can contact technical support at support@usDataTransfer.com.

    Canceling Your Service

    How do I cancel my usDataTransfer.com account?
    If you need to cancel your account, contact sales@usDataTransfer.com directly. Make sure you provide as much detail as possible about your account and give them enough notice so that your account can be canceled promptly.